Flight was delayed due to needing a replacement flight crew. Delta changed the aircraft type in Detroit. One hour delay. But once in the air, good flight
Meh. A late flight meant I missed my connections, and a 2pm LAX arrival turned into gettin in after midnight.
It was good until there was a 3 hour delay because there was not any pilots to fly the plane.
Flight was delayed an no one make an announcement about it., they only have Coca Cola and nothing else., the food that was served was cold… very bad experience and service
Wifi wasn’t working well so we couldn't view any media.
Food service was bare-bone. Better bot to have any at all rather than hand out premade coffees and cookies to random few passengers.
Bathroom broke, had to rush to board because of late exit of previous flight
Had assistance at airport getting from arrivals gate to departure gate; I couldn't have managed without that extra help. Thank you Delta.
They charge me for the luggage which is was included on the ticket
First time travel in economy and the worst experience I ever had ! Shame on paying 600 dollars to be in a tuna can ! Service was terrible no even water no even class no even matters your flight attendants were lazy and sloppy very bad experience! After all these years traveling in first and once I try this cause I need to go to a destination for an emergency wow shame on you !
The inability to be flexible when you need to change a Basic Economy flight, when your company demands you book through a third party, causes raw feelings about the whole experience. A major airline should realize business and personal plans change all the time. I must save my company money on travel. Even if you have to charge me for the change, I get it. But being so rigid with a policy is not the best customer service.
Absolutely the worst experience. We were 5 hours delayed due to mechanical issues and a crew timing out. We were not offered any concession. When I asked for a meal voucher, they gave me $12. You can get a bottle of water for that at the airport. Offensive.
American Airlines actually put me on a Delta flight. They didn't have to do that. They could have offered me a flight the next day or even two days later. But, American Airlines agents put me on a Delta airplane from Atlanta to Sao Paulo, instead of going through Miami when my flight to Miami was cancelled. American Airlines made sure that I got to my destination on time. I appreciate that.
Everything was fine once we actually got on our flight. It was more then annoying they canceled (delayed) our flight. We lost out on a day of our trip along with money on our stay. Plus we had to book another hotel. So expensive.
This flight was canceled and delayed several times without explanation. The plane was freezing cold and no wifi for messaging. Getting off the plane was terribly unorganized and felt like it took forever….
Use planes with TVs on flights over 4 hours. The free entertainment was a cheap in between solution for a very long flight that you don't even bother providing meals or decent snacks.
It was a good flight. Of course it was full, but it went well.
We are gluten free, there were not any available complimentary gluten free options.
Lots of weather delays that were poorly communicated and managed. I get there are weather delays but they didn’t make it clear what was happening or comfortable on the plane
Me and my husband experienced very bad in American Airlines. We missed our flight going to Doha. The American Airlines was delayed we arrived already 10:27pm. Supposed to be 9:40 pm. So what they did they rebooked our flight and they gave us a hotel. When we arrived at the hotel the front desk said it was fully booked already. Oh my gosh! I said why did you accept the booking if it's fully booked. The guy said that's American Airlines they just book even it's already full. That's 2am already, we have nothing to do so, we decided to go another hotel. We pay the room, food and taxi. Pls give an action on this matter. Refund our expenses and give us more compensation. Not only our room, food, taxi but also our efforts, tiredness looking for a room that can accommodate us.
Terrible experience. Cramped. People using tobacco products on the plane. People walking the aisles while seat belt sign was on. Even while descending. Never again Sun Country.
I liked nothing. Flight attendants had zero experience and were clearly non-union. People were chewing tobacco and standing up when the seat belt sign was illuminated. Rinky dink. Never again.
My luggage didn't make it on to the plane during my 2 hour connection. Losing all my clothes and expensive lighting for my photography business put a real damper on the trip.
Multiple delays on both flights, nearly doubled my total cross-country travel time. Will not be flying with this airline again.
We departed with a 3 1/2 delay . There was no one at the counter to keep us updated. We missed our connecting flight. Stuck in MSP. We got rebooked for the next day, now that flight is delayed. One drama after another.
Check-in experience is lame, with continued attempts to get people to pay more to choose a seat. Boarding was terrible for anyone with a mild disability or who simply doesn't want to stand for a long time, with everyone waiting to board, filling the entire jetway and taking quite a long time to get to the plane. We had an aborted landing, and the pilot didn't say a word until after we landed and were parked at the gate. Didn't know if we'd be diverted to another airport - no update of any kind. Weird and unprofessional. I normally like Sun Country quite well - this was not a great experience. We were also quite late.
Flight delayed because lavatory wasn’t functioning. Then they couldn’t open the door right away on arrival for some malfunction reason.
Missed the connection due to delay and poor customer service.
The flight was delayed and I missed my connection by just a few minutes despite having been just one gate over. Extremely maddening, especially when they didn't wait for several of us passengers in the same position who had no other flight options to New York that day.
They were flexible and let my daughter and I sit in the back of the plane.
Terrible airline, NO REFUNDS!! Only credit for another spirit flight
Arrived to destination 2.5 days late due to cancellations and delays. I was rebooked over 24 hours after the original flight. This would have happened multiple times if I wouldn’t have bit the bullet and purchased another ticket through a different airline.
Ridiculous that the plane was so late (3+ hours) and blaming weather even though other flights were coming and going. Also gate agent pulled me aside to measure my personal item. My personal item disassembled and fit in the slot. I was told that was unacceptable and I had to throw away the wheels of my pet carrier even though they fit in the slot. Per the gate agent, it had to be 1 piece. That's the spirit of Spirit- screw the customer to try and milk more money out of them.
The flight was minimally delayed and after landing we needed to wait an hour, hungry, thirsty, and with other customers improper behavior. Flight was good and quick, boarding was delayed but quick. Thanks
It was on time, no issues, everyone was courteous and of course, affordable.
Three out of four legs of my trip were delayed. The last leg of my trip was delayed due to passengers and crew not being ready to take off. The boarding process started way late with no explanation as to why. The flight attendants did not have the passengers in check for takeoff - folks were walking around, trying to change seats, and causing a general disturbance preventing us from departing and the crew did nothing about it. All of this caused us to miss my connection home due to the first flight landing at the same time the second one was due to take off. The entire Spirit crew (except for one flight attendant) was unapologetic and unpleasant about this. No one apologized, no one showed any inkling of empathy whatsoever. The response was basically, "we booked you on the next available flight". That next flight was a full 24 hours later, we would have been stranded in the airport and no one even cared or acknowledged us as customers. I'm disappointed in the lack of compassion shown by Spirit agents and customer service reps as a whole. It felt like we were a burden due to airline scheduling issues. The one flight attendant (did not catch her name, but from (ORD to FLL) was wonderful and empathetic.
The bag drop process took longer than other airlines. The boarding and crew were good. The seats do not recline and have minimal padding. The snacks/drinks are for purchase only. The flight was on time with no issues. I would fly them again if the cost was significantly less.
Crew was excellent. Flight was overbooked No seat assignment until the last moment.
Terrible leg room, seats don’t recline, delayed flight, and even water isn’t free onboard
They didn’t let me get my boarding pass through the app because I have a lap infant. The ticket said to see a gate agent but there was no gate agent available. I was supposed to go to the kiosk. Ended up missing my flight and they said that I never checked in to my flight so there was nothing that could be done. I will never fly spirit again. Not even worth the hassle and poor customer service.
This Airline is horrible. I never made it to Orlando. Left after waiting for this flight since 11:45am. This flight was delayed 15 times up until 10:30pm. Boarded twice after pilot reported issues with the plane. After the the second boarding the pilot now reported ground stop in Orlando due to weather which was now at almost 5pm. This is ridiculous that passengers have to sit for all this time dealing with so many issues. Why wasn’t there another plane brought in before the weather became the third issue. Will never use this airline again. Awful. I hope I get my refund.
The flight attendant said I didn’t have a seat on the flight and made me miss the flight after 8 delays! When in fact I did have a seat and they sent me to a different airport with a different airline for the trip home! Never again!
Boarding started earlier but was not updated on any screen. We only heard the overhead call for final boarding. The plane sat on the tarmac for over an hour after landing.
Horrible and unprofessional staff. Plane was unkept and security lacking. Agents bickering over which one was going to print my boarding pass.
Besides there were several delays, they wouldn’t give me my boarding pass for both my connecting flights (even though due to the delays I had an extremely short time to get to my second flight). When I went to the counter at my connection, two agents were bickering about who was going to help me. One continued saying she was quitting and the other should tell their boss she’s not coming in the next day. Staff was extremely unprofessional, plane cleanliness and security was lacking. This was my first and last time using Silver Airlines.
My flight was cancelled from Gainesville. I was able to get on another flight on Friday. Will see if this one cancels also?
the hospitality was excellent to me and I will return flying with them
I am very disappointed. I booked with kiwi when I got to the airport there was no reservation I had to purchase another ticket after my card was already charged for almost double the cost I payed through kiwi eight days after I went to their office in Tortola and they refuse to give me a receipt so that I can cancel the original payment. They said “ there is no record that you used silver to travel “ I know I did not swim to Puerto Rico . If someone can help me please so that I can cancel the payment the credit card company said I need it, I have less than 14 days or I will loose my money. This is terrible and there is no local number for them.
I booked because of time of the flights. I needed to be at my destination at a specific time, and missed my appointment because of your delays.Get rid of these junk planes. The ATR planes are dated old scary planes. And maybe you could actually be on time. This airlines on time record is horrible. The communications between the gate agents and this company dont exist.. They couldn't give any answers,. When trying to find out when the flight would leave, they get no response when they asked for details on flights, they receivedconflicting information. I felt bad for the gate agents having to deal with Silver's inability to communicate simple information. This is my last choice in air travel. On time flights are everywhere, and both flights I took were delayed. It's a sad company.
The flight itself was good and the flight attendant was very good.
